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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard J Gardner Sr.

December 22, 2025

5  out of  5
rating by Richard J Gardner Sr.
"Kisha was very helpful and informative!"
We responded:
"Thank you, Richard! I'm happy to hear that Kisha was able to assist you effectively. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Allen Kpaway

December 3, 2025

5  out of  5
rating by Allen Kpaway
"Miss. Kisha is excellent at what she does. Please please go to her and get your insurance policy. She will explain everything to you and she will answer any questions you have."
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Chris

December 1, 2025

5  out of  5
rating by Chris
"Lavontae was very helpful with providing all the information necessary while on my journey to help find suitable insurance. Very patient and knowledgeable."
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rece horton

December 1, 2025

5  out of  5
rating by rece horton
"Hello Mr. Dobbs helped me with a policy and understanding the differences between plans."
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Demarko Molette

December 1, 2025

5  out of  5
rating by Demarko Molette
"Lavontae was such a great help with outstanding service I appreciate you a lot"
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Moneek Newburn

December 1, 2025

5  out of  5
rating by Moneek Newburn
"LaKisha, Is very professional and courteous. She will make sure you get all the coverage needed. She will call you back when promised and send quotes through email. I love person who keeps theri word. I will always refer business to her. Satisfaction at its finest!!!"
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Stephen Anderson

December 1, 2025

5  out of  5
rating by Stephen Anderson
"Tiffany was very professional and patient. She answered all my life insurance questions. A pleasure to work with."
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Angela Miller

December 1, 2025

5  out of  5
rating by Angela Miller
"Lakisha was thorough and professional! Got an auto quote and will be absolutely going with State Farm strictly because of Lakisha’s professionalism."
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Semaj Miller

November 30, 2025

5  out of  5
rating by Semaj Miller
"I spoke with Ms. Lakisha Earsery (hoping I spelled that right) for a quote. I was sourcing for my mother who’s older and I had a ton of questions. Ms. E was incredibly professional and knowledgeable. More importantly she was patient as I was looking for a policy on behalf of my Mom."
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Yvette Thornton

November 25, 2025

5  out of  5
rating by Yvette Thornton
"I have been a State Farm customer for a few years now can I have a few of their services like Auto Insurance, renters insurance, and life insurance. My agent Miss Tiffany was very very helpful in helping me to set up exactly what it is that I needed while saving me money as well. Not only was she very helpful, but she was very courteous and professional. She listened and supplied just what I needed. Thank you Miss Tiffany, job well done!💯"
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Dianne Yates

November 24, 2025

5  out of  5
rating by Dianne Yates
"Tiffany was very helpful. We set up drive safe and save together with no problems"
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ROSE

November 19, 2025

5  out of  5
rating by ROSE
"I've just spoken with Tiffany, who gave me an update on the new rates on my current policies. Which was fantastic news! I have been with Cynthia Means Insurance Agency, for number of years! I'm a very satisfied customer!"
We responded:
"Thank you, Rose! I'm happy to hear that Tiffany was able to provide you with great news about your rates. We truly appreciate your loyalty over the years and are glad to have you as a satisfied customer. If you need anything else, feel free to reach out! "
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Cedric Ferguson

November 18, 2025

5  out of  5
rating by Cedric Ferguson
"Your agents on 92nd and Ashton Chicago, Illinois, Took care of us explain everything to Roosevelt, Washington. We want to thank them for the great service that they gave us. The whole staff was so nice to us."
We responded:
"Cedric, thank you for your wonderful feedback! I'm happy to hear that our team provided you and Roosevelt with such great service. It's fantastic to know that the staff made your experience pleasant. If you need anything else, feel free to reach out!"
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Benjamin Eames

November 18, 2025

5  out of  5
rating by Benjamin Eames
"I enjoy visiting Cynthia Means office the staff is great especially Lakisha whom always greets me with a warm smile. Lakisha handles all of my insurance needs with professionalism and efficiency. Please ask for her or any memory of Cynthia Means staff."
We responded:
"Thank you, Benjamin! I'm happy to hear that you enjoy visiting our office and that Lakisha has been providing you with such professional and efficient service. We appreciate your kind words about our team. If there's anything else we can assist you with, feel free to reach out!"
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MBY

November 18, 2025

5  out of  5
rating by MBY
"I have been a Long Time Loyal Customer of State Farm Insurance. I just want to thank Tiffany Smith for helping me understand my auto insurance policies and to consider other services that State Farm Insurance has to offer. Her customer service and marketing skills are outstanding."
We responded:
"Hey there! Thank you for sharing this. It’s great hearing that Tiffany helped make your auto coverage easier to understand and walked you through a few additional options that might be helpful. If you ever need anything else, we’re here for you. "
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Anthony Martin

November 17, 2025

5  out of  5
rating by Anthony Martin
"Tiffany was very pleasant and professional. Very helpful with drive safe and save."
We responded:
"Anthony, thank you for your feedback! I'm happy to hear that Tiffany provided you with pleasant and professional service. It's great to know she was helpful with the Drive Safe & Save program. If you have any more questions or need assistance, feel free to reach out!"
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Yvette Hopkinsbey

November 14, 2025

5  out of  5
rating by Yvette Hopkinsbey
"Hello, my name Yvette I had the pleasure of obtaining information on life insurance from LaKisha Earsery. Our appointment was for 10a she was prompt, I like being prompt. She throughly explained both select term and whole life. Her concise explanation was very well said, clear for me to understand. Throughly answered my questions. I am doing business with her and I am pleased. I expressed my gratitude for her before we concluded our conversation. Thank you."
We responded:
"Thank you, Yvette, for sharing your experience! I'm happy to hear that LaKisha provided you with clear and thorough information about insurance options. It's great to know that her promptness and ability to answer your questions made a positive impression. We appreciate your business and are here for any future needs you may have. Let us know if there's anything else we can assist with!"
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Marcia Harris

September 19, 2025

5  out of  5
rating by Marcia Harris
"Cynthia is 1 of the best. Got me everything i need. I recommend her to everyone I know in need."
We responded:
"Thank you, Marcia! I'm so happy to hear that our office was able to provide everything you needed. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Dr Whoo

September 17, 2025

5  out of  5
rating by Dr Whoo
"5 Stars for Cynthia Means - State Farm Insurance Agent I’ve had the pleasure of working with Cynthia Means, and I can confidently say she is an incredible insurance agent. From the very first interaction, it’s clear that Cynthia is reliable, honest, and truly cares about her clients. The customer service she provides is top-notch — always attentive and responsive to my needs. The office is clean and welcoming, creating a professional and comfortable atmosphere every time I visit. I never feel like just another customer; Cynthia takes the time to explain everything thoroughly and ensure I’m fully informed. I would absolutely refer Cynthia to all my friends and family without hesitation. If you’re looking for someone who goes above and beyond, she’s the one you can trust."
We responded:
"Thank you so much, it’s customers like you who make our job so much easier. If there is anything you need or can do, please do not hesitate to reach out. "
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Lawanda Jones

September 16, 2025

5  out of  5
rating by Lawanda Jones
"I have been with Cynthia Means state farm insurance company since 2016 and will continue to stay with her company because she returns calls, sufficient and professional. I haven't had any problems with her company and found the staff to be friendly and polite. I live in southern Illinois, and have encouraged many of my friends to change insurance company to Cynthia agency, as their insurance person, because she is concern and most important she is a honest person."
We responded:
"Thank you, Lawanda, for your wonderful feedback! I'm so happy to hear that you've had such a positive experience with our office since 2016. It's great to know that our team's professionalism and friendliness have made a difference for you. We truly appreciate your recommendations to your friends in southern Illinois. Let us know if there's anything else we can do for you!"
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Tracy Rawlings

September 16, 2025

5  out of  5
rating by Tracy Rawlings
"Cynthia Means is the ultimate professional and cares deeply about the customer service she and her team provide to clients. Every interaction I've had with the Cynthia Means Agency has been superb from the start to finish. Their extensive knowledge in the industry helps clients make the best decisions on what products are best for their life and goals. I highly recommend contacting Cynthia Means for all of your insurance needs!"
We responded:
"Hey, Tracy! Thanks so much for sharing that. I’m happy to hear that you felt supported by me and my team while navigating your homeowners, property, and vehicle insurance. It means a lot knowing our knowledge and guidance helped you make informed decisions. We aim to provide attentive service in every interaction and make the process as clear as possible. Hearing that your experience was superb from start to finish is very encouraging. Thank you for taking the time to recommend our agency."
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Holly Cox

September 16, 2025

5  out of  5
rating by Holly Cox
"Cynthia and her team are AMAZING. Any and every question I have regarding my policy, they are there to help walk me through the process. I’ve never had a better experience with an agent. Very personalized service. They even host event's to educate the community."
We responded:
"Thank you so much, Holly! I'm really happy to hear that you appreciate the service and support from the team. It's wonderful to know that our community events are making a positive impact as well. If you ever have more questions or need assistance, feel free to reach out anytime!"
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Bryant Brewster

September 16, 2025

5  out of  5
rating by Bryant Brewster
"Cynthia is an outstanding agent! She’s professional, responsive, and truly cares about her clients. Highly recommend!"
We responded:
"Thank you, Bryant! I'm happy to hear your positive feedback about my service. Your recommendation means a lot. If there's anything else you need, feel free to reach out!"
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Brian Brantley

September 16, 2025

5  out of  5
rating by Brian Brantley
"This State Farm agency is very professional. I’ve been with this agency for years, home, car and life insurance."
We responded:
"Thank you, Brian! I'm happy to know you've had a positive experience with our office over the years. Your confidence in us for your home, car, and life insurance means a lot. If you ever need anything, feel free to reach out!"
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We Like To PARTY!

September 16, 2025

5  out of  5
rating by We Like To PARTY!
"Excellent customer service! The team is always quick to respond and makes the whole process stress-free. Highly recommend!"
We responded:
"Thank you for sharing your experience! I'm happy to hear that our team has been able to provide you with quick and stress-free service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"