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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Babatunde Olukoye

November 4, 2026

5 out of 5 rating by Babatunde Olukoye
"It’s been wonderful dealing with Cynthia Means for over 10yrs now. I have been experiencing excellent and detailed guaranteed services on all my insurance policies, thank you."
We responded:
"Hi Babatunde, I'm so happy to hear that you've had such a positive experience with our office over the past 10 years! Your satisfaction with our detailed services on all your insurance policies means a lot to us. Thank you for your continued faith and support. If you ever need anything, we're always here to help!

- Cynthia Means - State Farm Insurance Agent, Chicago, IL"
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Kim Peppers

November 3, 2026

5 out of 5 rating by Kim Peppers
"I would love to say, Christine Donald was very helpful. I really loved her energy and she helped us out a lot. Christina. Everyone in the office was very pleasant. I really enjoyed my experience."
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Sandra Parker

November 2, 2026

5 out of 5 rating by Sandra Parker
"I worked with Christina and she saved me over $200 a month and I was able to also purchase renters and life insurance with my savings!"
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Tish

November 1, 2026

5 out of 5 rating by Tish
"Agent April is an amazing person every time I call with questions or to pay my bill, She helped me. She is Caring and kind. Thank you so much Agent April."
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Patrick Ziegler

October 30, 2026

5 out of 5 rating by Patrick Ziegler
"I just wanted to stop by and say how wonderful my experience was getting a quote for auto and renters insurance. I spoke with Makyla and she was an absolute delight! She was very detailed about the services offered and very patient with all my questions!"
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Sid Diaz

October 30, 2026

5 out of 5 rating by Sid Diaz
"Had great help and customer service while being assisted by Makyla. Was very professional and had an answer to everything i needed information on."
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Hassan M

October 30, 2026

5 out of 5 rating by Hassan M
"Makyla was a remarkably pleasant and engaging young woman. Her confidence and professional expertise made me feel at ease during our business dealings. She conveyed assurance without applying undue pressure, and I valued her patience while I was initially uncertain."
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Arieanna Moore

October 29, 2026

5 out of 5 rating by Arieanna Moore
"I want to give a big shoutout to Christina for being so helpful, patient, and persistent when it came to helping me get life insurance for myself and my son. She stayed on top of me, checking in and calling me every other day to make sure I followed through. I truly appreciate her dedication, her patience, and the way she genuinely cared about making sure me and my son were taken care of. She didn’t give up on me, and that means a lot! Thank you, Christina, for staying on my back in the best way possible and making sure we got this important step taken care of. You were amazing throughout the whole process, and I appreciate you so much! ❤️🙌🏽"
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Anferenee Dickson

October 29, 2026

5 out of 5 rating by Anferenee Dickson
"I just would like to say MAKYLA definitely looked out for me and was very professional I’m glad I let her handle my insurance for me and my baby boy."
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Mrs.Valarie Andrews

October 27, 2026

5 out of 5 rating by Mrs.Valarie Andrews
"We've been with the Cynthia Means State Farm Agency for many years because they've always taken good care of us. Today I spoke with April to make a couple of changes to our policies and not only was April very pleasant and thorough, we shared a heartfelt conversation. It was very unexpected and welcoming. I'm very happy April was the Agent that took my call. Good job Cynthia Means State Farm Agency. I appreciate you all 😊!"
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Lorriel Brown

October 22, 2026

5 out of 5 rating by Lorriel Brown
"April was right on time with a follow up review and she was amazingly helpful because she helped lower my bill and also had a great heartfelt conversation with me. Excellent job April! Thank you again"
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Cecil Norman

October 19, 2026

5 out of 5 rating by Cecil Norman
"Christina did exceptionally well with helping me to understand what was offered and the benefits of having State Farm"
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Sakinah Kushmir

October 17, 2026

5 out of 5 rating by Sakinah Kushmir
"Christina was Amazing! She was patient, consistent and positive during my homeownership journey. Her expertise and professionalsm made my closing experience much easier!"
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brianna coleman

October 15, 2026

5 out of 5 rating by brianna coleman
"I recently spoke with Christina in regards to switching over from Progressive to StateFarm and she was AMAZING! Christina helped me to get more, SAVE MORE, and inform me more on my policy as whole. I am so happy and thankful that I was able to connect and work with Christina as she was kind, informed, and a great representative overall. Thank you again Christina!!"
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Pachina Fletcher

October 15, 2026

5 out of 5 rating by Pachina Fletcher
"I was referred to her office by a friend
My agent Keisha was so friendly and professional. She took all of my information and then gave a quote for renters insurance. She shared all that was included in my policy. And answered all of my questions. I enjoyed talking to her. The insurance was reasonable for my budget. I might be calling them to request a quote for life insurance. Thank you"
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Paul E Spencer

October 10, 2026

5 out of 5 rating by Paul E Spencer
"Christina helped make my experience absolutely SUPERIOR!"
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Christian Park

October 8, 2026

5 out of 5 rating by Christian Park
"Auto insurance process was straightforward and State Farm had great rates compared to the competition. Christina was lovely to work with and very patient dealing with some technical issues and some back and forth on my end. I would recommend this State Farm branch for anyone in the market for insurance."
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Delevante

October 8, 2026

5 out of 5 rating by Delevante
"I stopped in today to see Christina and she was very nice and knowledgeable she also got me a great price ! Go see her!"
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Cheryl Richardson

October 6, 2026

5 out of 5 rating by Cheryl Richardson
"Cynthia Means and her associate, Christina Donald, are excellent to work with. I changed insurance carriers, opting for this agent, because they talked to me (no bot!), reduced my premiums, and explained differences along the way. I appreciate their excellent customer service and saving me money."
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Claude Berry

October 5, 2026

5 out of 5 rating by Claude Berry
"I was referred by Vivian to come see Kevin West. He wasn't available and Kisha helped me and from start to finish she was helpful and got both my home and car insured. I have a better rate and she helped me get everything done with ease."
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Natalie Owens

October 2, 2026

5 out of 5 rating by Natalie Owens
"My new Agent Lakehsia was so good with bundling me car ,renters, and life insurance together it was much cheaper than what I had . It was so cheap that my reffered my daughter to her and she switched her company Hood job She is so friendly and answered all my questions and concerns yall should give Lakehsia a call for real"
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Jariya Bhazm

October 2, 2026

5 out of 5 rating by Jariya Bhazm
"I had such a wonderful experience working with Lakisha Easery at State Farm. She took the time to help me get life insurance in place so I can have peace of mind knowing that, after my departure, my children will at least have some financial security.

This was such an important and emotional decision for me, and Lakisha made the entire process comfortable, clear, and easy to understand. She was patient, professional, caring, and made sure I felt confident about the protection I was putting in place for my family.

Thank you, Lakisha, for helping me take this important step toward protecting my children’s future. I truly appreciate your kindness, knowledge, and dedication. I would absolutely recommend her to anyone looking for someone who genuinely cares about helping families prepare for the future."
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Markell Legrone

September 30, 2026

5 out of 5 rating by Markell Legrone
"Lakisha Earsery, was able to assist me with adding another vehicle to my policy with no problems. Even found ways for me to save more on my end. She also helped me with starting a life insurance policy for me and my daughter which I greatly appreciate. I sleep better knowing we are covered. I’d recommend her or any of the associates in the office to anyone who’s in need of any type of insurance."
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kimberly mallette

September 29, 2026

5 out of 5 rating by kimberly mallette
"My insurance journey was great as I received excellent customer service from the agent makyla who was great with helping me choose a auto policy To fit my needs"
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mimi animations

September 28, 2026

5 out of 5 rating by mimi animations
"Christina Donald was fantastic she made my experience with State Farm amazing super professional very friendly I’d recommend her services an excellent customer service Thank you"